At WellBuilt, we want you to be happy with your purchase. If something isn’t right, we’re here to help.
This Refund & Returns Policy explains when you can return a product, how to request a return, and how refunds are processed.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should generally be:
- Unused
- In its original condition
- In its original packaging, where applicable
- Complete with all accessories, parts, and documentation
- Accompanied by your order details or proof of purchase
Some products may be subject to different return conditions where required by applicable law.
2. Products That Cannot Be Returned
For health, safety, hygiene, or other legitimate reasons, certain products may not be eligible for return.
Depending on the products we sell, these may include:
- Items that have been used or opened where hygiene restrictions apply
- Personalized or custom-made products
- Products that are damaged after delivery due to improper use
- Gift cards
- Digital products, where applicable
- Products specifically identified as non-returnable
This does not affect any mandatory consumer rights that cannot legally be excluded.
3. Damaged, Defective, or Incorrect Products
If your product arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging, if appropriate
We will review the issue and, where appropriate, offer a replacement, repair, refund, or another remedy available under applicable law.
4. How to Request a Return
To request a return, contact us at:
Email: contact@wellbuilt
Please include:
- Your full name
- Order number
- Product you wish to return
- Reason for the return
- Any relevant photos or additional information
We will provide instructions for the next steps if your return is eligible.
Please do not send products back without contacting us first. Returns sent without prior authorization may not be processed correctly.
5. Return Shipping
If the product is defective, damaged upon arrival, incorrect, or otherwise subject to a remedy under applicable law, WellBuilt will handle return shipping as required by applicable law.
6. Refunds
Once we receive and inspect an eligible returned product, we will process your refund.
Approved refunds will generally be issued to the original payment method.
Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.
We will notify you once your refund has been processed.
7. Partial Refunds
In certain circumstances, a partial refund may be provided.
This may apply when:
- A product has been returned in a condition that reduces its value
- Only part of an order is returned
- The product is missing accessories or components
- Other circumstances permitted by applicable law apply
We will notify you if a deduction is applicable before or during the refund process where required.
8. Exchanges
If you would like to exchange a product, please contact us at contact@wellbuilt.
Depending on product availability, we may offer an exchange or ask you to return the original product and place a new order.
9. Late or Missing Refunds
If you have been notified that your refund was issued but you have not received it, please:
- Check your bank or payment account.
- Contact your payment provider.
- Check with your bank, as processing times may vary.
If you still cannot locate your refund, contact us at contact@wellbuilt and we will help you investigate the issue.
10. Order Cancellations
If you want to cancel an order, contact us as soon as possible at contact@wellbuilt.
We will try to accommodate cancellation requests before an order has been processed or shipped.
Once an order has been shipped, it may no longer be possible to cancel it, and you may need to follow our return procedure.
Nothing in this section limits any cancellation or withdrawal rights you may have under applicable law.
11. Contact Us
If you have any questions about returns or refunds, please contact us.