At WellBuilt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you may have when you use our website or purchase our products.
By using the WellBuilt website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us, including:
- Name
- Email address
- Billing and shipping address
- Phone number
- Account information
- Order and purchase information
- Information you provide when contacting customer support
- Reviews, feedback, or other content you submit to us
We may also automatically collect certain information when you visit our website, such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages you visit
- Time spent on our website
- Referring website or page
- General website usage information
2. How We Use Your Information
We may use the information we collect to:
- Process and fulfill orders
- Deliver products to you
- Process payments
- Provide customer support
- Communicate with you about your orders
- Respond to questions and requests
- Improve our website and products
- Personalize your shopping experience
- Detect and prevent fraud or unauthorized activity
- Maintain the security of our website
- Send promotional communications where permitted by law
- Comply with legal and regulatory obligations
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Depending on the payment method you use, your payment information may be collected and processed directly by the relevant payment provider.
We do not intentionally collect or store complete payment card information on our own systems unless expressly stated otherwise.
4. Cookies and Similar Technologies
WellBuilt may use cookies and similar technologies to operate and improve our website.
Cookies may help us:
- Keep products in your shopping cart
- Remember your preferences
- Understand how visitors use our website
- Improve website performance
- Provide relevant content
- Measure advertising and marketing performance
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect how some features of our website function.
Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.
5. Analytics
We may use analytics services to understand how visitors interact with our website.
These services may collect information such as pages visited, device information, approximate location, and website interactions.
We use this information to understand website performance and improve the shopping experience.
6. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive marketing communications, we may send you information about:
- New products
- Special offers
- Promotions
- Discounts
- WellBuilt updates
- Other relevant products or services
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.
7. How We Share Your Information
We may share personal information with trusted service providers when necessary to operate our business.
These may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Ecommerce and technology providers
- Analytics providers
- Email and marketing service providers
- Customer support providers
- Fraud prevention and security services
We only share information when reasonably necessary for the relevant business purpose or where otherwise permitted or required by law.
We do not sell your personal information in exchange for money.
8. Third-Party Services
Our website may use services provided by third parties.
These providers may process information according to their own privacy policies and terms.
Third-party services may include payment processors, shipping providers, analytics tools, advertising platforms, social media services, and other technologies used to operate our website.
We encourage you to review the privacy policies of these third parties where appropriate.
9. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
We may retain certain information for longer periods when necessary to:
- Complete transactions
- Maintain business and financial records
- Resolve disputes
- Prevent fraud
- Comply with legal obligations
- Enforce our agreements
When personal information is no longer reasonably necessary, we may securely delete or anonymize it.
10. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account information and login credentials.
11. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any external website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, or legal requirements.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us.